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Returns & Exchanges

The Naartjie Kids Team, from design through manufacturing, takes great pride in the high standard of quality of our merchandise.

  • Our clothing surpasses the industry standard for shrinkage and color fastness.
  • Since our clothing is pre-washed and pre-shrunk you do not need to buy a size larger than your children normally wears to allow for shrinkage.
  • We stand behind the quality of our merchandise. Should you experience any quality problems or defects in our merchandise simply return it for a full refund or exchange.

Returning/Exchanging Items by Mail

With every order we ship we include a merchandise or gift receipt. Please keep your receipt to facilitate your mail return/exchange and follow these instructions to return your purchase by mail.

  • Refunds for returns on Internet orders will be issued in the original form of payment for the purchase price paid or value of merchandise exchanged within 60 days of purchase.
  • Please include original receipt and/or transaction number with the merchandise.

For Canadian Internet orders, return items to the Naartjie Online Store address listed below and include your receipt or packing slip with a note clearly indicating what you are returning and the reason for the return. Only returns can be accepted.

  • Exchanges cannot be processed through our Internet store. In order to purchase different sizes or colors, items must be reordered.
  • Pack your return securely.
  • For online purchases we offer a onetime price adjustment within 7 days of the date of original purchase. For an on-line adjustment please e-mail us at canadaweb@naartjie.com and include you original transaction number and specify your request.
  • This policy may not apply on individually specified special promotions.
  • Packages must be returned prepaid. We do not accept C.O.D. deliveries.
  • Naartjie will gladly refund shipping charges in the following instances.
  • Naartjie sent the wrong item to you.
  • The item is defective.
  • In these instances, we will also waive shipping charges on the replacement items.

The Naartjie Canada Online Store address:

Naartjie Kids Canada Web Store
2880 Argentia Road, Unit #5
Mississauga, ON, L5N 7X8
Hours: Monday-Friday 9-5 EDT
Tel: (905) 567-1414
Fax: (905) 567-1420
Email: canadaweb@naartjie.com

For our international retail store locations, please see our Store Locations page.

Adjustments

We offer a one-time price adjustment, unless specifically noted for a promotional event, within 7 days of the original purchase date.

  • This policy may not apply on individually specified special promotions.
  • To receive a price adjustment for an online purchase, email us at canadaweb@naartjie.com.
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