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Returns & Exchanges

The Naartjie Kids Team, from design through manufacturing, takes great pride in the high standard of quality of our merchandise.

  • Our clothing surpasses the industry standard for shrinkage and color fastness.
  • Since our clothing is pre-washed and pre-shrunk you do not need to buy a size larger than your children normally wears to allow for shrinkage.

Returning/Exchanging Items by Mail

With every order we ship we include a merchandise or gift receipt. Please keep your receipt to facilitate your mail return/exchange and follow these instructions to return your purchase by mail.

  • Returns for purchases made prior to October 4, 2014 will be accepted through October 12, 2014. Returns for purchases made on or after October 4, 2014 will not be accepted, as all sales are final.
  • Please include original receipt and/or transaction number with the merchandise.

For Canadian Internet orders, return items to the Naartjie Online Store address listed below and include your receipt or packing slip with a note clearly indicating what you are returning and the reason for the return. Only returns can be accepted.

  • Exchanges cannot be processed through our Internet store. In order to purchase different sizes or colors, items must be reordered.
  • Pack your return securely.
  • This policy may not apply on individually specified special promotions.
  • Packages must be returned prepaid. We do not accept C.O.D. deliveries.

The Naartjie Canada Online Store address:

Naartjie Kids Canada Web Store
2880 Argentia Road, Unit #5
Mississauga, ON, L5N 7X8
Hours: Monday-Friday 9-5 EDT
Tel: (905) 567-1414
Fax: (905) 567-1420
Email: canadaweb@naartjie.com

For our international retail store locations, please see our Store Locations page.


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