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Customer Service
To Our Valued Canadian Customers

Thank you for shopping with Naartjie Kids online and welcome to our new Naartjie Kids Canadian Web Store. We are excited to have our New Canadian web store and web fulfillment center to better serve our rapidly growing customer base in Canadian market. This allows us to provide better services, faster and more competitive shipping rates, without the extra duty costs. We ship to all provinces within Canada on our new site. In our constant efforts to enhance your shopping experience, we consistently listen to customer ideas and feedback. We hope that our changes and improvements will make your shopping experience even more enjoyable. All of us here at Naartjie Kids sincerely appreciate and value your support and input.

Join the thousands of customers on our Naartjie Kids e-mail list and get the latest information on new collection arrivals, special preferred customer events, promotional activities and more. It’s simple, just click “join our e-mail list” and sign up…and tell a friend. We know word of mouth is the best way to grow our Canadian customer base, so please join in helping us to "spread the word" and add new Naartjie Kids customers throughout the Canadian market.

We would also like you to know that we respect your privacy and do not sell or share our customer lists... period!

Naartjie Kids is committed to offering unique merchandise at outstanding values and exceptional service to all of our valued customers. Our objective is to maintain these goals while continuing to expand our product offerings and services.

Thank you for choosing Naartjie Kids!

Methods of Payment

For customers shopping our Canadian web site, Naartjie Kids gladly accepts the following methods of payment:

  • Visa, MasterCard and American Express
  • Naartjie Kids Electronic Gift Cards
  • Please note that only e-cards purchased on the Canadian web site can be used on this website.
  • Gift cards and e-cards purchased at a USA retail store, or on line at, can only be used at a USA retail store or on the website and not on the Canadian web site at this time.

Sorry, we cannot accept payment by check or money order for on-line orders.

Price Adjustments

Web Policy

For online purchases we offer a onetime price adjustment within 7 days of the date of original purchase. For an online adjustment please e-mail us at and include your original transaction number and specify your request.

A refund will be processed on the credit card used for the original purchase. Price adjustments will not be allowed on some orders that receive promotion discounts (e.g. Kids Kash). Online orders can only receive price adjustments as a result of a change to the price of the item at Please note that this adjustment policy may not apply on individually specified special promotions where “no price adjustment on prior sales” is specified.

Returns & Exchanges

The Naartjie Kids Team, from design through manufacturing, takes great pride in the high standard of quality of our merchandise.

  • Our clothing surpasses the industry standard for shrinkage and color fastness.
  • Since our clothing is pre-washed and pre-shrunk you do not need to buy a size larger than your children normally wears to allow for shrinkage.
  • We stand behind the quality of our merchandise. Should you experience any quality problems or defects in our merchandise simply return it for a full refund or exchange.
Returning Online Purchases


With every on-line customer web order that we ship, we include a detailed packing list or gift receipt. Please keep your receipt to facilitate your mail return/exchange and follow these instructions to return your purchase by mail.

For Internet orders, return items to the Naartjie Kids Canada Online Store address below and include your packing list with a note clearly indicating what you are returning and the reason for the return. Only returns can be accepted. Please review and follow the guidelines below for online order returns:

  • Refunds for on-line return orders will be issued in the original form of payment for the purchase price paid or value of merchandise exchanged within 60 days of purchase.
  • Please include original packing list and/or transaction number with the merchandise.
  • Exchanges cannot be processed through our Internet store. In order to purchase different sizes or colors, items must be reordered.
  • Pack your return securely.
  • Packages must be returned prepaid. We do not accept C.O.D. deliveries.
  • Naartjie Kids will gladly refund shipping charges in the following instances when the appropriate process is followed:
    • Naartjie Kids picked and shipped the wrong item to you.
    • If you feel that the item you received from your online purchase is defective, please contact our online customer service team at
    • In these specific instances, we will also waive shipping charges on the replacement items.
The Naartjie Kids Canada Online Store Address

Naartjie Kids Canada Web Store
2880 Argentia Road, Unit #5
Mississauga, ON, L5N 7X8
Hours: Monday-Friday 9-5 EDT
Tel: (905) 567-1414
Fax: (905) 567-1420

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